From Front Desk to TCO: Who Really Wins the Private Patient?
Michael Bentley has spent 26 years in UK dentistry as a practice management consultant, and his view is simple: the practices that do well are the ones that stopped running…
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Stop Copying Corporate Dental Practices. Get Great at What They're Bad At.
Ask a patient why they picked their dentist, and you'll hear the usual answers. Google, the website, was a friend's recommendation. A few days ago, we ran a survey and left a…
Intentional Private Growth: The Mirror for UK and US Dentistry
Qualify, go straight into the NHS, see thirty patients a day, and slowly realize dental school taught you how to be a safe dentist, not a competent one. That's the rite of passage…
Delegation, Not Abdication: The One Word that Beats Owner Fatigue
The Year-Ten Slump Nobody Warns Practice Owners About You bought the practice, made it through the honeymoon, brought in the systems, and watched it grow. Then around year ten…
The Gap Between the Click and the Chair
A patient fills out your form at 8 p.m. on a Tuesday. What happens next? The gap between the click and the chair is the one operational problem that kills more marketing ROI than…