From Front Desk to TCO: Who Really Wins the Private Patient?
Michael Bentley has spent 26 years in UK dentistry as a practice management consultant, and his view is simple: the practices that do well are the ones that stopped running…
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Stop Copying Corporate Dental Practices. Get Great at What They're Bad At.
Ask a patient why they picked their dentist, and you'll hear the usual answers. Google, the website, was a friend's recommendation. A few days ago, we ran a survey and left a…
Intentional Private Growth: The Mirror for UK and US Dentistry
Qualify, go straight into the NHS, see thirty patients a day, and slowly realize dental school taught you how to be a safe dentist, not a competent one. That's the rite of passage…
Delegation, Not Abdication: The One Word that Beats Owner Fatigue
The Year-Ten Slump Nobody Warns Practice Owners About You bought the practice, made it through the honeymoon, brought in the systems, and watched it grow. Then around year ten…
The Gap Between the Click and the Chair
A patient fills out your form at 8 p.m. on a Tuesday. What happens next? The gap between the click and the chair is the one operational problem that kills more marketing ROI than…
Empty Chairs & Hard Truths: Inside The NHS Pressure Cooker
Dr. Haffner works across two practices in Manchester. One NHS, one fully private. Given his experience, he’s got a clear-eyed view of what the pressure actually looks like on the…
What We Got Wrong About UK Dentistry (And What We’re Still Learning)
We went into this thinking UK dentistry was a mirror of the US, just with different accents and a national health system in the mix. What we actually found was messier and more…
A Young UK Dentist Who Saw the NHS From the Inside and Is Walking Away
What the NHS Can Teach US Dentists (Even If You'd Never Work in It) The UK dental system is a mess. And honestly? It's a fascinating one. In this episode, we're pulling back the…
Two Countries, Same Problem, Different Stages
Is UK Dentistry a Preview of Where The US is Headed? The pressures facing independent practices in the U.S. aren't unique. The UK has been living with the same structural problems…