Gaps in Your Schedule: A Marketing Problem or a Front Desk Problem?
When there’s a gap in your schedule, the reflex is almost automatic. You phone isn't ringing enough, so it must be the marketing. Sometimes that's exactly right. And sometimes…
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Why Your Front Desk Is Losing Patients (and How to Fix It)
The ad report comes back, and it looks great. Clicks are up, cost-per-lead is down. Then you open next week's schedule, and it has the same gaps it always had. So you decide the…