From Front Desk to TCO: Who Really Wins the Private Patient?
Michael Bentley has spent 26 years in UK dentistry as a practice management consultant, and his view is simple: the practices that do well are the ones that stopped running…
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Gaps in Your Schedule: A Marketing Problem or a Front Desk Problem?
When there’s a gap in your schedule, the reflex is almost automatic. You phone isn't ringing enough, so it must be the marketing. Sometimes that's exactly right. And sometimes…
What Your Front Desk Should Say When a Patient Asks About Insurance
The phone rings, it's a brand new patient, and about four seconds in. they ask the question that ends more calls than anything else: "Do you take my insurance?" The front desk…
Why Your Front Desk Is Losing Patients (and How to Fix It)
The ad report comes back, and it looks great. Clicks are up, cost-per-lead is down. Then you open next week's schedule, and it has the same gaps it always had. So you decide the…
The Real Bottleneck Stalling Your Practice Growth
Your doctor's schedule is full. So why doesn't the practice feel like it's growing? This is one of the most common and most frustrating places a practice can get stuck. Everything…